FAQ
The things worth knowing before you get here, and the few that are easy to miss. Each answer links to the page that sets it out in full.
Is the security deposit a hold or a real charge?
A real charge, taken in person at the front desk when you arrive. Money leaves your account rather than being held against it. Nothing is taken when you book. Full details on Deposit and payment.
How do I get the deposit back?
Stop at the front desk on your way out. The refund is processed there by hand and is not released automatically, so leaving the key in the room will delay it. Allow 5 to 10 business days for a card refund to appear — that timing is set by your bank, not by us. Full details on Deposit and payment.
What identification do I need at check-in?
A physical piece of identification with your photograph and your address on it, or a passport. A Medicare card is not accepted, nor is digital identification, nor a photograph of a document on a phone. Full details on Deposit and payment.
When is the room itself charged?
24 hours before arrival, when the free cancellation window closes, or at check-in. Full details on Deposit and payment.
What are the check-in and check-out times?
Check-in from 3 pm, and we will let you in from 2 pm at no charge if the room is ready. Check-out by 12 pm, midday. Full details on Contact and directions.
What if I arrive late at night?
No charge for it, and no need to do anything but tell us roughly when to expect you. The front desk is staffed 24 hours a day, 7 days a week, so we will hold the room. Full details on Contact and directions.
Can I bring a pet?
No. No animals are permitted on the property at any time. Full details on Deposit and payment.
Are there smoking rooms?
Yes. All rooms are non-smoking apart from our designated smoking rooms and suites, where cigarettes only are permitted. Full details on Rooms.
How many people can stay in a room?
Two guests per room. Queen rooms with a sofa bed and rooms with two queen beds take up to four, at $20 for each additional guest. Full details on Deposit and payment.
Is breakfast included, and when is it served?
Included, in Café Le Petit Chabrol on the ground floor. 7 am to 10 am Monday to Friday, and 8 am to 11 am on Saturdays, Sundays and holidays. Full details on Amenities.
Is parking free?
Yes, free and on site. Wi-Fi is free in every room as well. Full details on Amenities.
Do you have a rate for hospital visits?
Guests staying for a medical appointment receive 20% off our regular rates, for the patient and anyone accompanying them, at any Montréal hospital. Show the appointment confirmation at arrival. It is not available online — call the front desk to book it. Full details on Promotions.
Do you keep a copy of my identification?
Yes. We take a photocopy, keep it for up to four years, and destroy it securely once that period has passed. Full details on Privacy.